We are a leader in economic and real estate research specializing in complex real estate problem solving.
Customer Care Service is a key differentiator for your business in the global market with companies across industries facing increasing competition. Companies need outsourcing partners that can deliver cutting edge customer service solutions. RNRC helps clients manage and enhance their customer experience with tailor-made customer service solutions. These solutions allow clients to transform the way they influence customer loyalty, retention and satisfaction, while at the same time ensuring cost efficiency.
Customer service outsourcing has gained immense importance in recent times. Performance pressures due to economic uncertainty are leading companies to concentrate on their core competencies. Companies also realize the importance of enhancing the customer service experience at every touch point in order to remain relevant, build lasting relationships with consumers, increase customer loyalty and develop brand advocates. Customer service outsourcing helps improve customer satisfaction levels at reduced costs, as companies need not develop and maintain in-house capabilities, and can instead employ the services of outsourcing specialists.
RNRC leverages its deep domain expertise in customer service functions, a strong talent pool and incisive focus on operational excellence to help clients ‘extend their enterprise’. Companies partner with RNRC for customer service outsourcing solutions and experience, increased customer engagement, enhanced revenues and a significant competitive advantage.
In order to stand apart in the competitive education sector, educational institutions must focus on creating an excellent experience for their students, from the time when they are prospective candidates for the course to when they become alumni. To develop an exemplary learning environment for students, teaching and administrative staff need to focus on mission-critical tasks and find time from handling large volumes of incoming calls and responding to other routine communication. Additionally, timely outbound communication could be the key to convincing a prospective student to enroll, versus taking admission in another competitor institution.
RNRC is an expert Call Center Outsourcing Services company, and enables your staff to spend time and energy on tasks that are education-focused and mission-critical. We provide your educational organization with essential customer service support through our 24x7x365 multi-channel contact center. All important communication touch-points are covered by our experienced personnel, spanning: inbound and outbound voice calls, live chat, email management, mobile SMS / text and IVR. The call center technology that we employ incorporates features such as Automatic Call Distributor, Dialer, Voice Logger, IVR, Reporting Engine and more, to ensure that all incoming enquiries are resolved quickly with minimal hold time and outbound calls have maximum reach and deliver desired results.Education Call Center Services
Our consultants and research analysts work together to provide understanding and clarity through the intricacies of an ever changing real estate cycle. Our objective is to make our clients more successful. We have worked with many types of stakeholders in the industry: builders and developers, private and institutional investors, financial and legal service firms, and building product manufacturers.
Our experienced team of consultants thrives on helping our clients make great investment decisions. We know that when we get it right, you succeed—and will return to us for your next assignment.